Because the issue of telephone reception is a central concern of any organization, we address all types of institutions and companies:
  • VSE & SME
  • Groups and multi-sites (national and international)
  • Governments and communities
  • Health facilities
  • Operators and Call Centers

Business Insights

Improve the welcome of your customers and partners to develop the efficiency of your employees, offer innovative services, stand out from the competition at national and international level, increase the user experience or foster better customer relations. All subjects which should be to provide a relevant response and tailored to your organization.

Business Issues

The essential control costs associated with the need for a rapid return part of your priorities. You must also consider interoperability with your infrastructure, your customers’ expectations, the specific needs of your business as well as flexibility and adaptability to your next steps.

Our Solutions

Conviviance takes into account your problems and meet your challenges through its range of products. We create ergonomic and effective solutions we develop value-added services, we integrate innovative technologies and above all we are listening to continuously improve our offerings.

Pôle Santé Léonard de Vinci (37) – Healthcare –

Study case

Context

The Pole Sante Leonard de Vinci (PSLV) is born of the combination of four clinics in December 2007. Spread over 8 hectares, PSLV employs 650 people and has a capacity of 400 beds. This is one of the largest private health in France.

Expectations

To its opening, the PSLV launches a tender to develop a technical solution enabling it to achieve the following objectives:

  • Offer very good quality for the call reception
  • Optimize human resource needs
  • Delete direct lines for  “patients” which are very expensive

Recommended and chosen solution

StandVoice STV1000 with Healthcare module  (automatic integration every 30 minutes of new patients in the database without further input).

OBSERVED RESULTS

Calls per day

%

Answered calls

%

Voice recognition success rate

Average time of the call on the server (sec)

Our first wish was to automate the redirection of calls to patients with a quality system. We also wanted to facilitate the relationship with medical services, management of unprocessed claims by the secretariats, and without being redirected to the standard. Furthermore, it was as simple as possible to manage our internal directory. We opted for StandVoice STV1000 and we are very satisfied. The integration and monitoring during the initiation phase were excellent. We are currently considering deploying new options such as leaving directory or the management for direct lines.

Olivier Blanchet

IT Manager, PLSV

Study case synthesis (french version)

Disponible sous format PDF

Download

Our references

ImprimerLogo_ASP  GE-Healthcare-logo h-mlogo areva  kpmg  logo_pullman  Pasteur logo 301C-Quadri  logo-Lefranc-Bourgeoislogo-FONGECIF monoprixnorautooptical-center  paris_8  Préfecture 78Logo-mairie-tours Courbevoie