Would you accept to wait 3 minutes before reading the message below?

It is difficult!

It’s the same for your customers who would like to join you…

Quick transfer

Do not keep your customers on a long wait before getting their contact!
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Natural language

Forget about «…press 1, … press 2» and just pronounce the name of the person or the desired service.

No lost call

A personalized, simple and effective welcome to your calls 24 hours a day and 7 days a week.

An intuitive administration

Ergonomic web interface to define your organization and drive your business through to the statistics provided.

Innovative solutions

Whatever your organization (small, medium, large companies, healthcare institutions, communities, call centers, …), the range of solutions offered by Conviviance covers all of your needs and fits your actual or future Telecom infrastructure.
Because today, the welcome of a company is crucial for a brand and can not be left to chance. Speech technologies provide seamless availability to assist operators, secretaries, agents receptions in their task of representation and first contact with all the company’s stakeholders.
Many intelligent solutions that optimize the relationship with specific and permanent contacts, which enable to evaluate the home as a differentiating competitive element.

StandTouch, interactive virtual secretary

StandTouch© is an application that allows you to create bright ergonomic in your welcoming standard, with DTMF navigation. You determine yourself the levels, choices and actions driven by the best customer experience. Freedom, autonomy and simplicity.

For those who do not wish to use speech recognition, StandTouch offers you the experience of Conviviance in smart ergonomics voice trees that quickly signpost clients according to their choice.
  • Create simplified trees
  • Dial the extension number of your correspondant
  • Dial your customer code to be connected to your usual advisor
  • Dial your department number or your post code
  • Intelligent routing of calls based on your schedule: email, mobile phones, voice mail, informational announcements, …
Download the leaflet StandTouch.

StandVoice, the premium solution to manage your customer relationships

Using the latest technologies in voice recognition and speech synthesis, StandVoice allows you to improve quickly the quality, availability and profitability of your telephone reception and optimize customer relationships. 

If your customers complain about not being able to reach you, if your standard is full of work, if you want to inform your clients simply, if you want to better manage your calls based on your schedule, … StandVoice is the relevant solution meet your needs. StandVoice is aimed at both SMEs and large companies spread over several sites with consistent call flow.
  • Welcome and answer to all your calls 24/7
  • Voice recognition using natural language
  • Smart scenarii to redirect your calls using personalized trees
  • Multilingual system (up to 28 languages)
  • A traffic analysis to optimize your communication flow
Download the leaflet StandVoice.

CallVoice, the vocal suite for call centers and operators

CallVoice is the solution to strengthen IVRs and specific channels that plugs in to any telco infrastructure. Give voice to your customers to feel their own shape of relation with you, naturally speaking. Engage in conversation but keep control on the efficiency of request management. Improving your service quality index with a natural touch: authentic voice with trust, transparency and relevance.

CallVoice is for all those who wish to improve and optimize their mass on home service centers and treatments to give to calls received. It is a solution to all your redundant calls and non-value added which allows you to focus your resources on more complex customer calls.
  • Answer and welcome all your calls 24/7
  • Voice recognition using natural language.
  • Automatic transfer of the call to the queue or service requested or knowledge base
  • 3 levels for identification, following your security policy and your needs in authentification
  • A traffic analysis to optimize your communication flow
Download the leaflet CallVoice.

HelpVoice, the application for e-commerce and voice CRM

HelpVoice is a voice recognition solution and speech synthesis that simply and quickly integrate your existing telco installations, your self-care or your online avatar system. HelpVoice integrates several modules in its development in order to achieve optimal quality of recognition, even in a noisy environment and the management of complex scenarios (trees).

HelpVoice is for all those who wish to improve and optimize their mass on home service centers and treatments to be carried out for each call. HelpVoice offers a solution to all redundant calls, no added value and allows you to focus your resources on more complex customer calls more demanding.
  • Answer and welcome all your calls 24/7
  • Voice recognition using natural language based on your help-desks systems
  • Automatic transfer to the right queue, service or knowledge base
  • Enhanced features to interact and to run knowledge vocally
  • A traffic analysis to optimize your communication flow
Download the leaflet HelpVoice.