Optimize your customer/citizen relationship!
Our solutions respond to all your needs and specifities for telephone reception
Who we are
Born in 2006, Conviviance is headquarted in Neuilly-Plaisance, close to Paris. Our core business is publishing, developing and selling software solutions, using speech recognition to increase the efficiency of customer relationship management.
We use the latest technologies in speech recognition and vocal synthesis and are able to create solutions, simple to complex, dealing with several flows: databases, calls, knowledge bases, …
We’re experts in vocal synthesis and speech recognition, and build customized software and applications for any sector, to enforce and increase the efficiency of customer relationships. Our solutions plug any technology on IT and telco fields, and offer you applications that are easy to set up, upgrade and use.
We increase the usability of speech recognition in several domains, to improve the perception of any brand.
Commitment, passion and customer sense are the values that inspire us every day. We place innovation at the heart of our solutions by relying on technology players market leading systems integrators partners and leading distributors.
- Research and Development 90% 90%
- Engineering and Support 75% 75%
- Audit and Consulting 60% 60%
We wanted to renew our actual solution for the latest innovations in speech recognition and automatic processing of calls because the installed competing one did not offer them. It was important for the UDAF to own a solution which can evolve with our infrastructure. Through the “StandVoice” solution, some of our employees have a virtual secretary who presented with their corresponding and allows easier management priorities.
We chose a Conviviance solution for its ease of installation, compatibility and flexibility. It manages 80% of incoming communications support hostesses, allows 24/7 availability and is now used for all services. We have a good feedback from the majority of our citizens who always get a message or a suitable contact.
The features provided by the speech recognition was an asset. We wanted to free up the standard and reducing the burden of Switchboard. The Conviviance solution allowed that while providing statistics that measure its effectiveness. We were particularly attentive to the security and continuity of service. The teams were able to show Conviviance reactive to put us up a stable solution quickly.
Our popular solutions
FirstVoice is the ideal solution to not lose calls and offer your customers a great welcome that reflects your professionalism.
Choose speech recognition!
Native or optional, take a look at some of the latest features of our software solutions.
Frequently Asked Questions
Speech recognition and text-to-speech are now regularly present in our daily lives (Smartphones, TV, Cars, Internet, …), so the question is no longer on the reliability of these new technologies but on deployment and value-added services they offer to customers.
Is my telephone system compatible with?
We are mainly connecting our solutions in SIP mode but we also have analog interface compatible with all PBX market.
Is the solution virtualizable?
Yes. With SIP connections to the PBX.
How many calls can be answered?
The answer depends on the number of concurrent access on the system and average processing time for a call. For example, with a call duration of 30 seconds on the server, a solution equipped with 2 access can handle more than 1,800 calls per day.
Do you have a cloud solution?
Yes, we do. Check it on our CloudVoice website.